Volunteer quick-start
Working the door
Takes 2 minutes to read. Keep this open on your phone.
Sign in
Open the invitation email and follow the link to set up your login. On event night, go to the SponsorOS site on your phone and sign in.Open check-in
On your dashboard, tap Open check-in for tonight's event. Make sure the top says ONLINE.Scan the QR code
The camera turns on by itself and stays on — tap Allow the first time. Point it at the guest's QR code. A green screen with a white ✓ means they're in. A red screen with a white ✕ means stop: it shows whether the ticket was already used (and the time it was last scanned) or isn't valid. The screen clears by itself; tap it to clear it sooner. Guests with several tickets swipe to the next QR code after each scan.No QR code? Search
Type their last name, sponsor or table in the big search box, confirm it's the right person, then tap CHECK IN.Point them to their seat
Their sponsor, table and group show under their name. A green VIP tag means give them VIP treatment.
If something goes wrong
Red screen: "ALREADY CHECKED IN"
That ticket was already used. The red screen shows the time it was last scanned. If they say it wasn't them (a shared or forwarded ticket), get an admin.
Red screen: "NOT VALID"
The code is old, was replaced (tickets re-sent) or is for a different event. Search their name instead.
Camera won't open
Use Safari (iPhone) or Chrome (Android), tap Turn on camera, and tap Allow when asked. Or just search by name.
Screen says OFFLINE
Keep checking people in. It saves on your phone and syncs when the internet is back. Keep the page open.
Guest isn't on the list
Try last name, sponsor and table. Still missing? Send them to an admin — don't turn them away.
Checked in the wrong person
Tap Undo under their check mark, then Confirm undo. You can undo your own check-ins for 15 minutes — after that, ask an admin.
Shirt size: your organizer may text you a shirt-size link — it takes 30 seconds. Sent the wrong size? Just submit it again with the same email.
Golden rule: never turn a guest away because of the app. If you're unsure, find an admin — they can add or fix anything.